1. Return window
You can request a return or replacement within 7 days of delivery if your item arrives damaged, defective (dead on arrival), or you received the wrong product.
2. Hygiene & non-returnable items
For health and hygiene reasons, tools that have been used, or opened beyond inspection, cannot be returned unless they are defective. Please inspect on delivery before use. This does not affect your rights where an item is faulty.
3. How to raise a request
- Email support@mljtechlabs.com or message us on WhatsApp within the window, with your order number and a photo/short video of the issue.
- We'll confirm whether it's a replacement or a refund and arrange pickup where applicable.
4. Replacements
For damaged or defective units we'll send a replacement at no cost, subject to stock. If a replacement isn't available, we'll refund you.
5. Refunds
- Approved refunds are processed within 5–7 business days to the original payment method.
- Cash on Delivery refunds are made to a UPI ID or bank account you provide.
- Shipping charges (if any) are non-refundable except where the item was faulty or wrong.
6. Cancellations
You can cancel before dispatch for a full refund. Once dispatched, the return process above applies.
All refunds and invoices are issued by MLJ Tech Labs. Your statement reflects MLJTECHLABS. Free shipping applies above ₹499 — see Shipping Policy.